Monday, July 6, 2009

E-Goverment in Malaysia: Its Implementation so far and Citizen's Adoption Strategies.

Electronic Government is generally known as e-government. It refers to the use of information and communication technology for the purpose of improving government services, transactions and interactions and other aims of government with its citizens, business and industry.

In the year 1997, e-government initiative was launched as one of the seven flagships of the Multimedia Super Corridor (MSC) initiative in Malaysia by the former Malaysian Prime Minister, Tun Dr. Mahathir.

The 7 main pilot projects that identified as the core of the e-government application including:
1. Generic Office Environment (GOE)
2. Electronic Procurement (eP)
3. Human Resources Management Information System (HRMIS)
4. Project Monitoring System (PMS)
5. Electronic Services Delivery (eServices)
6. Electronic Labor Exchange (ELX)
7. E-Syariah

E-government has provided a convenience environment for its users. They can access to the services anytime by their own personal computer. However, citizens are still not familiar with e-government. Users are still lack of knowledge on how to use e-government and IT, they are also worry about the security and privacy of their private information will be know by others. In order to encourage more citizens to use e-government, government can promote such services to its citizens through media devices such as TV, newspaper or radio to enable the user more comfortable with the service and understand the services more. Besides that, campaigns to educate people how to use the services should also be conduct to ensure that users can use its services easily. Moreover, the website should also developed in multiple languages such as Chinese, English, Tamil and especially national language (Malay) to facilitate different users. In addition, the website of e-government should also be well designed to meet users’ requirement.

Since e-government had implemented, citizen are encouraged to use and enjoy the service available.

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