Friday, May 21, 2010

Microsoft CSAT Index

Microsoft Partner Network’s new requirement for Partners to participate in an annually conducted Customer Satisfaction Survey will allow companies that participate the ability to better realize their strengths, and perhaps more importantly areas of improvement. To complete the requirements for the CSAT Index Partners must have 10 customer responses annually. Designing, sending out and analyzing results of the surveys is all very manageable within the CSAT portal. General Manager of the Microsoft Partner Network, Julie Bennani, says that companies can leverage this opportunity and disinvest in their own customer survey efforts and save valuable time and money. Here at Azox we have been participating in Microsoft’s CSAT survey in part because it’s a free tool that lets us gain insight to our strengths and weaknesses, compare ourselves to other partners and also keep our Gold Certified Partner status. We look forward to analyzing our results and positioning ourselves better down the line in part because of this resource.